PRIVACY POLICY

GENERAL INFORMATION

The privacy policy indicated below regulates the processing of personal data of users of this website: www.sotaboscjoies.com (hereinafter, THE WEB), owned by Xavier González Puente (hereinafter, THE COMPANY) with registered office in the street, Lluís Millet 3, of Corbera de Llobregat, CIF 47786568C and email: info@sotaboscjoies.com.

TREATMENT OF PERSONAL DATA

To comply with the European General Data Protection Regulation, (EU) 2016/679, from now on RGPD and current regulations, THE COMPANY informs you and makes available the following data protection policy.

THE COMPANY adopts the necessary technical and organizational measures to guarantee the protection of personal data and to prevent their alteration, loss, treatment and / or unauthorized access, taking into account the state of the art, the nature of the stored data and the risks to which they are exposed, all in accordance with the provisions of the RGPD. On the other hand, THE COMPANY is not liable to users for the disclosure of their personal data to third parties that is not due to causes directly attributable to THE COMPANY, or for the use of such data by third parties unrelated to THE COMPANY.

The data requested at the time of placing an order in the online store or in the section “Contact” and “Customize your piece” of THE WEB as well as in the subscription to the communications of THE COMPANY are strictly necessary to be able to provide the services or products that THE USER requests.

THE COMPANY will process your personal data for the following purposes:

To be able to manage the contractual or pre-contractual relationship that the USER maintain with THE COMPANY in order to offer personalized attention to the purchase of our products and services and respond to the USER requests for information.

Send to the USER communications and promotions by email related to our products and services as long as THE USER explicitly indicates it, through the option of subscription present on THE WEB of the COMPANY.

The data provided by the USER will be kept as long as the commercial relationship is maintained or during the necessary years in order to comply with the legal obligations and in any case as long as the validity of the USER consent remains valid.

THE COMPANY will not communicate the personal data of the USER to third parties except as necessary to fulfil a legal obligation.

THE COMPANY has adopted, as indicated by current legislation, the organizational and technical measures necessary to ensure the protection of personal data in order to avoid loss, misuse, alteration, unauthorized access or other possible risks. during the treatment.

TERMS AND CONDITIONS

GENERAL INFORMATION

The following terms and conditions regulate the use and the access to this website: www.sotaboscjoies.com (hereinafter, THE WEB), owned by Xavier González Puente (hereinafter, THE COMPANY) with social adress: Lluís Millet street 3, Corbera de Llobregat, CIF 47786568C and email: info@sotaboscjoies.com.

ACCEPTANCE OF THE USER

These terms and conditions are intended for adults and minors duly authorized and are aimed to regulate the access and use of THE WEB that THE COMPANY makes available to Internet users. Access to it implies the unreserved acceptance of these terms and conditions.

THE COMPANY can offer through the WEB services that may be subject to specific conditions on which the USER will be informed in each specific case.

INTELLECTUAL AND INDUSTRIAL PROPERTY

All the contents of THE WEBSITE, unless otherwise indicated, are property of THE COMPANY: graphic design, source code, logos, texts, graphics, illustrations, photographs, and other elements that appear on THE WEB.

Likewise, all trade names, brands or distinctive signs of any kind contained in THE WEB are protected by the Law.

RESPONSIBILITIES OF THE COMPANY

THE COMPANY declines all liability arising from a misuse of the contents shown on this page and reserves the right to update, delete and limit or restrict access at any time, temporarily or permanently.

THE COMPANY declines all responsibility that derives from any information not contained in this web page. Specifically, it declines the responsibility for the information contained in web pages of third parties connected through links to the website of THE COMPANY. In the same way, the established terms and conditions do not contemplate their validity in the links to third parties that THE WEB of THE COMPANY may contain. These links are beyond the control of THE COMPANY, although they will be provided by THE COMPANY only to inform the USER about the existence of information about events, markets or others. Therefore, the inclusion in the WEB of such links does not imply the approval of the linked website by THE COMPANY.

THE COMPANY is not responsible for possible security errors that may occur due to the use of computers infected with computer viruses, or the consequences that may arise from the malfunction of the browser or the use of non-updated versions.

THE COMPANY guarantees the quality of the service contracted through THE WEB.

All the rights that the laws in force guarantee to consumers and users are guaranteed. Failure to comply with any of these Terms and Conditions entitles the USER to return the products or cancel the services acquired by it.

USER RESPONSIBILITIES

THE USER undertakes to make a lawful use of the services, without contravening current legislation, or injuring the rights and interests of third parties.

THE USER guarantees the veracity and accuracy of the information provided when filling out the contract forms, avoiding damages to THE COMPANY due to the incorrectness of the same.

Failure to comply with any of these Conditions may result in the withdrawal or cancellation of services by THE COMPANY, without prior notice to the USER and without giving any right to compensation.

CORRECT USE OF THE WEB

THE USER undertakes to use THE WEB, the contents and services in accordance with the Law, these Terms and Conditions, good customs and public order. In the same way THE USER undertakes not to use THE WEB, its contents or the services provided through it for purposes or effects unlawful or contrary to the content of these Terms and Conditions, harmful to the interests or rights of third parties, or that in any way may damage, disable, render inaccessible or deteriorate THE WEB, its contents or its services or prevent normal enjoyment of it by other users.

Likewise, THE USER expressly undertakes not to destroy, alter, disable or, in any other way, damage the data, programs or electronic documents found on THE WEB.

THE USER undertakes not to hinder the access of other users to the access service through the massive consumption of the computer resources through which THE COMPANY provides the service, as well as to carry out actions that damage, interrupt or generate errors in said systems or services.

THE USER undertakes not to introduce programs, viruses, macros, applets, ActiveX controls or any other logical or sequential device of characters that cause or are likely to cause any type of alteration in the computer systems of THE COMPANY or of third parties.

MODIFICATION OF THE CONDITIONS OF USE

THE COMPANY reserves the right to develop or update at any time the conditions of use of THE WEB, so THE USER should read them periodically.

COOKIES

THE WEB uses cookies. Cookies are small data files that are generated on the USER’s computer and that allow to know the following information:

The date and time of the last time THE USER visited THE WEB.

The content design that THE USER chose in his last visit to THE WEB.

Security elements that intervene in the control of access to restricted areas.

THE USER has the option to prevent the generation of cookies, by selecting the corresponding option in the application through which he accesses the web.

PRODUCTS AND PRICES

THE COMPANY reserves the right to decide, the products offered to the USER through THE WEB. In particular, THE COMPANY may at any time add new Products to those offered in the WEB Shop as well as perform without prior notice, the modifications it deems appropriate, update products and services depending on the market, or stop providing or facilitating access and use at any time and without prior notice to the different kinds of Products offered in the Shop.

The prices indicated in the Shop are in Euros and include VAT.

Shipping costs will always be indicated at the time of placing the order.

PAYMENT METHODS

Purchases, depending on the products to be purchased, can be paid by any of the following ways:

PayPal. Paypal assigns the banking data of the final USER to an email account that will be subsequently used in each payment, instead of the data of the card itself. Only Paypal has access to this data.

Bank transfer. The bank details will appear on the order summary page, as well as the reference number of the order and account holder.

For the acquisition of the contracted services, it is exclusively required to fill out the purchase form with the personal data and payment information.

Once a purchase order has been received, THE COMPANY will immediately send a confirmation of the purchase to the email address indicated in the purchase order, which will be understood as accepted by THE USER to formalize the purchase. Said conformity, will assign a reference code of the order and will detail the characteristics of the product, its price and shipping costs. This contract will be made in the language that has been requested: Catalan, Spanish or English.

SHIPPING CONDITIONS

The orders will be delivered by the certified delivery of the same:

Certified shipment. Deliveries are sent to the address that THE USER has indicated on the purchase form. On the page of purchase completion will be offered information on the conditions of delivery, which will vary depending on the location of the client. The delivery date at the address will be stipulated at the time of placing the order. Delivery times are approximate, depending on the State Postal Service.

If THE USER does not receive the order within the indicated period, he / she can contact THE COMPANY through the following email: shop@sotaboscjoies.com

Shipments for orders for an amount equal to or greater than € 100 (excluding shipping costs). In this case, THE COMPANY assumes the shipping costs.

In each national or international order, the costs of the service and the estimated delivery time will be clearly indicated.

Normally the orders require a minimum preparation time of 24 hours that will have to be added to the stipulated delivery time. Shipments are made from Monday to Friday. If THE USER places an order on Thursday, THE COMPANY will prepare the order on Friday, and the shipment will take effect on Monday. Also, if the USER closes the order on Friday or Saturday, the order will be prepared, respectively, Saturday and Sunday, and will be sent on Monday.

DISMISSAL AND RETURN

THE COMPANY guarantees the USER the possibility of cancelling their order at any time and without any cost provided that the cancellation is communicated before the order has been made available to the shipment company. Otherwise, the USER must wait to receive the order to process its return. THE USER will have a period of 7 working days from de reception of the package.

The returned item must be delivered together with the delivery note and, if applicable, the invoice issued by THE COMPANY. In this case, the USER would run the return shipping costs. THE USER may return any item have purchased from THE COMPANY provided the products are in perfect condition, have not been opened or used and retain their seal or original packaging.

If a product has reached the USER broken, damaged or in poor condition, THE USER may return it and THE COMPANY will be responsible for the shipping costs generated. In addition, THE COMPANY undertakes to replace the product with another in good condition, without additional charges.

For any claim or query, you can contact THE COMPANY through the following email address: shop@sotaboscjoies.com

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